Oct-18-2017; 11:08 – All Towers and Access Points (AP) are operational and online. We are investigating drops at EC Tower. The issue appears to happen between 8am and 9 am. Cedar Creek, Shiloh, EC, Lone Star, and High Grove areas are affected.
We have installed security updates to address WPA2 Vulnerability. It is strongly recommended to update your router’s firmware. Please visit your router manufacturer’s web site for firmware updates.
If you do not have Internet service, please restart your radio equipment. To restart your radio equipment, locate your power adapter, and unplug the power cord for 30 seconds to 1 minute, then plug it back in. Thank you!
Pictured below are examples of what the power adapter, also called POE injector, or power supply, for your radio equipment may look like. Please do NOT hold down the reset button as this will erase your radio’s configuration.
If you do not have any service, please restart your radio, router, and devices. Please check your basic connections (see the diagram below):
- Your Power Adapter is plugged in and receiving power. There should be an indicator light. The light may be blue, white, or green.
- Check that the POE port has a CAT5 cable that is going through the wall to the radio equipment that is outside.
- Check that the LAN port has a CAT5 cable that is going to the Ethernet port on your computer.
Oct-17-2017; 18:12- Lockhart and Smithville Gateways are online and running optimally.
If you experience sluggish behavior, please test with a direct Ethernet connection to your LAN port of the radio’s power supply to rule out your router as a cause. Run a speed test from http://www.fast.com or http://speedtest.texas.rr.com and test your speeds. Visit our Support page at http://www.cgcomm.biz/support
There have been reports of Netgear routers slowing down. You may need to run a firmware update. Please visit http://netgear.com/support/ for further assistance.
CG Communications’ Wireless to Fiber Network
CG Comm.’s Smithville Network serves Cedar Creek, lower Bastrop, Lone Star, Flatonia, Upton, Paige, High Crossing, Cistern, High Grove, Jeddo, Kirtley, Kovar, and Rosanky areas.
CG Comm.’s Lockhart Network is online. Lockhart Network serves Lockhart North, Dale, Seawillow, Mc Mahan, Lytton Springs, Red Rock, and Rockne Areas.
If you are experiencing technical difficulties, please try restarting your computer, tablet or other Internet appliance and router (if applicable), and test. If the problem persists, call us at 1-888-221-6704.
If you have a slow Internet connection, follow this troubleshooting guide.
Tower Maintenance Schedule
Access points on each tower are monitored on a daily basis. These access points are on a schedule for periodic and routine maintenance and updates. Please note that service will be interrupted briefly between 2 AM and 4 AM in the mornings while all systems are tested and rebooted. You may experience drops and disconnections on Tuesdays as we update servers and equipment, and optimize the wired and wireless networks.
Tower Construction and Upgrades
We will be updating the following sites in 2017: Upton, Mc Mahan, Dale, Red Rock, and Pine Valley.
Update: 9-28-2017 RCC Tower has been upgraded with a new back haul now providing more bandwidth and even lower latency.
Update: RCC Tower has been upgraded with a new Access Point. It is able to provide more bandwidth to existing 2.4 GHz subscribers.
Update: Liberty Tower is online.
Update: Rockne Tower has been upgraded with new Access Points and Back Hauls. More bandwidth is available.
Update: Morning Star Tower is online.
Update: Rocky Hill Tower is online.
Update: Upton Tower has been upgraded.
Update: AirFiber is online!