Welcome to CG Comm. Support
Knowing your path to the Internet
Check Power Source
Check Ethernet cable connections
Computer’s Ethernet Port
Maxed out bandwidth
Too many users
Automatic streaming maxing out your connection.
Automatic software updates running in the background
Web site specific problem
Older computer and operating system
Running out of memory (RAM)
Hard disk drive is slow
Test Your Internet Connection Bandwidth
Test your wireless internet connection with the following tests:
Fast.com, by the creators of NetFlix, uses new technologies and distributed servers to test your download bandwidth. Fast.com does not require flash and can be used on smart phones, tablets, and computers.
Please note that each test is hosted at different locations, and results may vary between the tests.
CG Communications, Inc. does not guarantee wireless speeds for residential subscribers. Results will vary during peak usage periods.
Use an Uninterrupted Power Supply (UPS) with your Internet radio system, router, and computer equipment. Blackouts, brownouts, surges, and spikes may cause irreparable damage to your computer and Internet equipment. The Internet radio is a low power device that needs to be protected from voltage spikes and other common power issues that are present in rural areas.
Restart your router at least once per month. Restarting your Internet radio (antenna or dish) is not necessary as it is already on a schedule to restart every Tuesday morning at 3:00 AM.
Never give your Account username and password to unauthorized users. CG Communications, Inc. and its representatives will never ask for your Account password.
Be aware of trial software that may try to install bundled applications or tool bars that tracks your information.
Use an ad-blocker program such as Adblock Plus.
Use Google to help you resolve most of the common computer issues.
CG Communications, Inc. continues to expand its coverage area by building new tower sites to reach areas that can't be reached by cable, DSL, or fiber.